I wanted to create an example service using the GOV.UK Design System. I adopted components, patterns (as well as making some of my own), backed up by user research. I decided a simple delivery service of my favourite food would be appropriate.
I started out by conducting a survey on 12 participants, to find out what the user intentions and goals are. What are their expectations of such a service? What are their needs? These were their comments:
All the participants who had a specific diet or wanted to avoid certain allergens commented that they prefer filtering the products before browsing. All the participants also agreed that they would rather see the price of a list item before even having to click or hover over it. Item descriptions, and an estimated delivery time before making a purchase were also highlighted as important.
With this knowledge, I constructed a design flow for the service using existing GOV.UK resources:
Lastly, I conducted a satisfaction survey. The participants agreed that:
Images of the final design: